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FreshCyber

Incident Response

Be Ready for Cyber Threats with Expert-Led Response and Recovery.


 Prepare your business to face cyber attacks with confidence. FreshCyber’s Incident Response service helps you quickly contain threats, recover operations, and reduce downtime—all with clear, expert guidance to strengthen your security for the future.

"FreshCyber has been a game-changer for our business."

​​Experiencing Suspicious Behaviour? 
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Common Types Of Incidents

Have You Been Breached?

Business Email Compromise
Ransomware
Web Application Attacks
Insider Threats
Supply Chain Attacks
Business Email Compromise

BUSINESS EMAIL COMPROMISE (BEC)

BEC

Attackers gain access to or impersonate trusted email accounts, risking fraud or data theft. If you spot suspicious emails or unexpected financial activity, act fast.

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Ransomware

RANSOMWARE

Ransomware

Threat actors can lock you out of critical systems and demand payment to restore access. If your data is being held hostage, urgent action is essential.

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Web Application Attacks

WEB APPLICATION ATTACKS

Web Application Attacks

Hackers exploit vulnerabilities in your online systems, threatening sensitive data and operations. Don’t wait if you suspect a breach – early action reduces risk.

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Insider Threats

INSIDER THREATS

Insider Threats

Misuse of access by employees or contractors can lead to sabotage or data leaks. If you suspect internal issues, investigate immediately.

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Supply Chain Attacks

SUPPLY CHAIN ATTACKS

Supply Chain Attacks

Attackers compromise third-party providers to infiltrate your systems. If you think your supply chain has been used as a route in, contact us without delay.

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Incident Response Services

Rapid Help When You Need It Most

A cyber incident can bring your business to a halt. FreshCyber’s Incident Response services give you the tools and expert support to contain threats fast and reduce the impact on your operations.

Key Features:
  • Immediate Threat Containment: Quickly isolate affected systems to halt attacks and protect your network.
  • Clear, Ready-to-Use Plan: A tailored incident response plan and checklist to keep your team prepared.
  • Dedicated Point of Contact: Work with a single FreshCyber advisor for consistent, expert guidance.
  • 24/7 Emergency Support: Get help from our experts anytime, day or night, when a critical incident hits.
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Built for You. Trusted by Clients.

Our Incident Response Packages

Choose the level of IR that fits your business best. Our packages make it effortless to achieve and maintain compliance, with built-in vulnerability scanning and expert guidance that keeps you protected, audit-ready, and ready to win new contracts – all year round.

Reactive Response

Expert support and guidance following an incident.

What's included

Issue identification & containment

Incident eridication & recovery

Post incident analysis with the IR Team

Reporting & lessons learned

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Popular

Standard Retainer

Proactive preparation. Minimise the impact and reduce cost.

What's included (everything in Reactive, plus)

50% off IR services during a security incident

24/7 Access to the IR team, 365 days a year

Pre-installed agents for faster response

IR Plan strategy session

8 hours of free Incident Response

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Premium Retainer

Identify vulnerabilities ahead of time to reduce risk and minimise cost.

What's included (everything in the Standard, plus)

Access to weekly external vulnerability scanning

Utilise our web application scanning tool

Access to Threat Intelligence reports

Quarterly threat hunts & security reports

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Expert Help When It Counts

Why Choose FreshCyber for Incident Response

FreshCyber gives small businesses the confidence to face cyber attacks head-on. We combine proactive planning with 24/7 expert support to help you respond quickly, limit damage, and keep your business running. Reduce downtime, protect your reputation, and recover faster after an incident with a trusted team by your side - ready to help you contain threats, investigate causes, and strengthen your defences for the future.

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24/7 Incident Response Backed by the SANS Framework

Our Incident Response Process

When a cyber attack hits, every second counts. Our SANS-certified experts follow the proven SANS Incident Response framework to help you contain, investigate, and recover - fast. Whether you're under attack or preparing for the future, we’ll help you build resilience and respond with confidence.

Preperation
Identification
Containment
Eradication
Recovery
Lessons Learnt
Preperation

PREPERATION

Preperation

We put the right tools, policies, and processes in place so you’re ready to respond quickly and effectively when an incident occurs. Good preparation reduces downtime, limits damage, and ensures nothing is left to chance.

Identification

IDENTIFICATION

Identification

We continuously monitor and analyse system activity to spot unusual behaviour early - helping us detect potential security breaches before they escalate.

Containment

CONTAINMENT

Containment

We act fast to isolate affected systems and stop the threat from spreading - minimising disruption and preventing further damage to your business.

Eradication

ERADICATION

Eradication

Once contained, we remove all traces of the threat from your environment - eliminating malicious files, closing vulnerabilities, and ensuring the attacker can’t return.

Recovery

RECOVERY

Recovery

We safely restore systems and bring your operations back online - verifying that all vulnerabilities are closed and no threats remain.

Lessons Learnt

LESSONS LEARNT

Lessons Learnt

After the incident, we conduct a thorough review to understand what happened, what worked, and what needs improvement - refining your response plan and strengthening security with input from key stakeholders.

Don't Take Our Word For It

What Our Happy Clients Say

Gary made ISO 27001:2022 certification simple and affordable. Gary streamlined the process, saving us time and cost compared to other providers. Their expertise helps us stand out for government contracts while ensuring compliance, giving us confidence to focus on growing our business

Steve H.

FreshCyber has been a game-changer for our business. With 24/7 threat detection & response, we have complete peace of mind knowing potential threats are caught before they become issues. Their team keeps us secure and informed without overwhelming us - a perfect solution for small businesses.

A Fleet, TalentEquation.

Gary and the team at FreshCyber conducted an external and internal penetration test for our client. The process was smooth from start to finish, and the detailed report was clear and actionable, making it a seamless experience for us and our client. Highly recommended.

Steve K, Geex.

Let's Chat

Fill out the form and one of our experts will get in touch to understand your needs. We'll talk you through your options, answer any questions, and help you take the next step toward certification with confidence.

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