Privacy Policy

This Privacy Policy explains how FreshCyber Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website https://www.freshcyber.co.uk or contact us.

 

We are committed to protecting your privacy and handling your information securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who are we

 

​FreshCyber Ltd is a UK-based cyber security company.
Company number: 15056389
Registered address: The Granary Barn, Valley Farm, Valley Rd, Newton, Sudbury, Suffolk, CO10 0QQ
Contact: hello@freshcyber.co.uk

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2. What personal data do we collect

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We collect personal data when you:

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• Submit a contact form via our website

• Communicate with us via email or phone

• Request a service or consultation

 

This may include:

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• Name

• Email address

• Phone number

• Business name

• Any other information you provide in your message

 

We do not collect sensitive personal data.

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3. How we use your data

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We use your data to:

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• Respond to your enquiry

• Provide our services

• Improve our website and services

• Send relevant information or updates (only if you’ve opted in)

 

We do not use your data for profiling or automated decision-making.

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4. Lawful basis for processing

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We process your data under one or more of the following lawful bases:

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• Consent (when you opt in to receive updates or marketing)

• Contract (when you request a service or enter into an agreement with us)

• Legitimate interests (for internal reporting, security, or improving our services)

 

You can withdraw your consent at any time by contacting us.

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5. Sharing your data

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We do not sell or rent your data. We may share it with trusted third parties who support our business, such as:

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• Zoho (forms and CRM platform) 

• Email service providers 

• Web hosting providers 

• Specialist partners or subcontractors who assist in delivering specific services (e.g. penetration testing, vulnerability management, Cyber Essentials certification)

 

These partners only process your data under strict contractual obligations and in line with applicable data protection laws. They are not permitted to use your data for their own purposes.

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We may also disclose personal data if required to do so by law, or if necessary to protect legal rights, comply with regulatory requirements, or support legal investigations.

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6. How we store and protect your data

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Your data is stored securely in cloud systems such as Zoho, and Wix, which comply with applicable data protection standards. We implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

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7. How long do we keep your data

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We retain personal data only as long as necessary to:

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• Respond to your enquiry

• Fulfil a contract or service

• Comply with legal or regulatory obligations

 

You can request that we delete your data at any time.

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8. Your rights

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You have the right to:

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• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Contact us at hello@freshcyber.co.uk to exercise any of your rights.

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9. Cookies

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We use cookies to help the website function and understand visitor behaviour. For details on the cookies we use, please see our Cookie Policy.

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10. External links

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Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies separately.

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11. Changes to this policy

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We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date shown at the top.